What kind of support do you provide when purchasing a theme or a plugin ?
When you purchase one of our product, you can get basic product support from our team as long as your your activaton key is valid. If you wish to get support after one year, you must renew your activation key, or subscribe to one of our premium support plan.
Support is given up by email from our support page. Our support team uses a powerful support ticketing system to ensure that your problem is rapidly addressed by the right person.
We will attempt to answer your questions as soon as possible, typically within the next 24 hours following your request. There are times when it may take up to 24-72 hours for a response. Some questions may take several days to be responded to, simply because the question asked may not be easy to answer, so we may come back to it when we have more time.
Your satisfaction is our #1 objective, we'll do our best to ensure that you're happy with our product. That's why we keep an history of all reported issues, and we use it in a continuous improvement process of our product and knowledge base.
What covers the basic support coming with your purchase ?
As per our terms of sales, our basic support covers immediate issues with our themes and plugins :
- install problems
- bugs in our themes or plugins
- white pages or plugin conflicts
We provide support for the Press Customizr products exclusively – please do not ask us any question regarding other themes or plugins or on issues related to your hosting provider.
What is not covered by the basic support ?
The basic support does not include customization services like :
- Writing code snippets to solve problems like re-designing web page elements, changing colors, changing fonts, moving a block from one place to another, adding analytics script, ...