Invalid VAT validation request message at checkout

Q : I get the following message when trying to renew our licenses :

Error: Invalid VAT validation request. You are cheating.

A: This message has been reported in some rare cases by our customer on checkout. We're currently working on a permanent fix for it.

If you happen to get this warning :

  1. Refresh the checkout page first.
  2. If it's still occuring, then remove your product from your cart, re-add it to your cart from the product page and go to checkout again.
  3. If the error is still showing up, then you can either refresh your browser cache, or try to purchase from another borwser.
  4. If you're still having an issue, please contact us.
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