There was a problem when trying to load the customizer
It might happen that the WordPress customizer panel takes too long to load, and then displays the message : "There was a problem when trying to load the customizer".
Common causes and fixes of the problem
This problem can have various sources. Here's how most of our users solve the problem :
- The theme and / or WordPress is not up to date. Make sure you have the latest version of both the theme and WordPress installed.
- A server memory issue . See how to fix memory problems here and here.
- A browser extension that is blocking the customizer panel . For example, the Dashlane extension for chrome has been reported to be in conflict when using the WordPress customizer.
- A plugin in conflict with the theme. In some cases, you might want to try disabling some plugins to identify which one could be in conflict with the theme.
If the problem persists, report us the issue